01 · DISCOVERY
Problem and journey framing
Business problem, evidence boundary, stakeholders, RACI, personas and current/future journeys.
Digital banking
Customer onboarding, translated into testable delivery.
An independent business analysis case study covering discovery, requirements, traceability, UAT planning, defect management and decision-ready reporting for a proposed digital account-opening journey.
8in-scope journey steps
8user stories
26acceptance criteria
15UAT test cases
300synthetic applications
End-to-end BA evidence
The portfolio and workbook show how business needs are translated into requirements, test coverage and evidence-based release recommendations—not only a final concept.
02 · REQUIREMENTS
Stories and acceptance criteria
Eight user stories supported by testable Given/When/Then criteria and exception scenarios.
03 · TRACEABILITY
Requirements-to-test mapping
A traceability matrix connecting requirements and acceptance criteria to UAT test cases.
04 · TESTING
UAT planning
Test objectives, environment, entry and exit criteria, schedule, test cases and sign-off checklist.
05 · QUALITY
Defect management
An illustrative defect log with linked evidence, severity, priority, ownership and retest status.
06 · INSIGHT
Formula-driven dashboard
Completion, drop-off, document failure, manual review and UAT metrics from synthetic records.
Read the portfolio
The embedded viewer is provided for convenience. Use “Open full screen” if your browser does not display PDFs inline.
This is an independent case study. Application records, UAT results and defects are synthetic or illustrative and do not represent a real bank implementation or production outcome.